Tools and knowledge to help you succeed.
Explore solutions, events, and customers
Register for our flagship virtual event
Discover program benefits and enablement resources
Extend Pega with components and apps
Manage your organization's relationship with Pega
Drive success with centralized content and resources
Find product guides and reference docs
Complete missions, earn badges, and stay current
Design Pattern Library
Explore common implementation patterns
Pega Cosmos Design System
Browse library of UI/UX templates, patterns, and components
Log in or sign up to set up user profile.
Log in or sign up to set up personalized notifications.
Looking for instructor-led training?
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.