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Pega Express Delivery

  • Misión

    Pega Express Delivery

    8 Módulos

    8 horas 45 minutos

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Accessibility in your project plan

  • Módulo

    Accessibility in your project plan

    5 Temas

    1 h 5 minutos

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Business conditions

  • Módulo

    Business conditions

    2 Temas

    20 minutos

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

Leveraging reports in the contact center

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