Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...