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Application migration

Application rulesets

Application versioning

Creating a case from email

Reviewing log files

Routing email based on content

  • Módulo

    Routing email based on content

    3 Temas

    25 minutos

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Team application development

Training the email bot

  • Módulo

    Training the email bot

    2 Temas

    20 minutos

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Configuring application rulesets

Creating a case from an email

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