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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Design reports to analyze case data and provide insight into processes and workflows.
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
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