Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...

InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...