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Pega Cloud Essentials

  • Misión

    Pega Cloud Essentials

    3 Módulos

    2 horas

    Pega Cloud for Government Visible to all users
  • Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...

Pega Digital Messaging

  • Misión

    Pega Digital Messaging

    9 Módulos

    7 Retos

    6 horas 25 minutos

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

  • Misión

    Pega Email Bot Foundation

    4 Módulos

    5 Retos

    4 horas 25 minutos

    Visible to all users
  • Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

Pega Low-Code App Factory

  • Misión

    Pega Low-Code App Factory

    4 Módulos

    1 h 38 minutos

    Pega Platform 8.4 Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Best practices for keeping your Pega applications running smoothly

  • Módulo

    Best practices for keeping your Pega applications running smoothly

    3 Temas

    25 minutos

    Visible to all users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to all users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

  • Módulo

    Configuring common phrases for agents

    1 Tema

    10 minutos

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Módulo

    Configuring customer verification

    2 Temas

    20 minutos

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Configuring Digital Messaging Manager

  • Módulo

    Configuring Digital Messaging Manager

    7 Temas

    1 h 5 minutos

    Visible to all users
  • The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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