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Pega Voice AI

  • Misión

    Pega Voice AI

    8 Módulos

    2 horas 50 minutos

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Application migration

Application rulesets

Application versioning

Pega Customer Service Case Management Edition introduction

  • Módulo

    Pega Customer Service Case Management Edition introduction

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Reviewing log files

Team application development

Voice AI components

  • Módulo

    Voice AI components

    2 Temas

    15 minutos

    Pega Customer Service 8.8 Visible to all users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

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