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Product Training

Administración del sistema

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Language

English

Library

Product Training

Type

Challenge

Mission

Module

Skill Level

Beginner

Advanced

Capability

Administración del sistema

Installation and Deployment

Automatización robótica de procesos

Creación de informes

Desarrollo de aplicaciones low-code

DevOps

Email

Enterprise Application Development

Dev/Designer Studio

Experiencia de usuario

Gestión de casos

Gestión de decisiones

Integración de datos

Data Management

DX API

Móvil

Next Best Action

Seguridad

Voice AI

Role

Customer Service Developer

Decisioning Architect

Next-Best-Action Analyst

System Architect

Pega Voice AI

Misión

Pega Voice AI

8 Módulos

3 horas 20 minutos

Pega Customer Service 8.8 Pega Customer Service 8.7
Visible to: All users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Voice AI components

Módulo

Voice AI components

2 Temas

15 minutos

Pega Customer Service 8.8
Visible to: All users
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Running Pega Customer Decision Hub setup wizard

Reto

Running Pega Customer Decision Hub setup wizard

4 Tareas

45 minutos

Pega Customer Decision Hub '23 Pega Customer Decision Hub 8.8 Pega Customer Decision Hub 8.7
Visible to: All users
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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