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Application Development Intermediate

Pega Voice AI

  • Misión

    Pega Voice AI

    8 Módulos

    3 horas 20 minutos

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • Misión

    Robotic Solution Development for Citrix

    3 Módulos

    3 Retos

    3 horas 35 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Auto-balancing in Pega Robot Manager

  • Módulo

    Auto-balancing in Pega Robot Manager

    5 Temas

    30 minutos

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Citrix robotic project design

  • Módulo

    Citrix robotic project design

    1 Tema

    25 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Implementing Citrix in robotic solutions

  • Módulo

    Implementing Citrix in robotic solutions

    7 Temas

    1 h 10 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Reviewing log files

Robotic automations in Citrix

  • Módulo

    Robotic automations in Citrix

    4 Temas

    35 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Voice AI components

  • Módulo

    Voice AI components

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Accessing PDF data with automations

  • Reto

    Accessing PDF data with automations

    5 Tareas

    15 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

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