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Pega Low-Code App Factory
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Mission
Pega Low-Code App Factory
4 Módulos
1 h 38 minutos
Pega Platform 8.4 -
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
Form autofill
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Module
Form autofill
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Platform patch releases
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Module
Pega Platform patch releases
3 Temas
40 minutos
Pega Platform -
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI
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Module
Pega Voice AI
2 Temas
25 minutos
Pega Customer Service 8.7 -
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Module
Script adherence
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
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Module
Suggested cases
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Module
Suggested knowledge articles
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Voice AI components
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Module
Voice AI components
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...