At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.

Automating actions whenever the value of a property changes allows for more sophisticated case automation.

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...