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Product Training

Artificial Intelligence

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Language

English

Library

Product Training

Type

Mission

Module

Skill Level

Beginner

Product

Capability

Administración del sistema

Artificial Intelligence

Voice AI

Automatización robótica de procesos

Canales de conversación

Chat and Messaging

Email

Change and Revision Management

Creación de informes

Desarrollo de aplicaciones low-code

DevOps

Enterprise Application Development

Dev/Designer Studio

Entrega de proyectos

Experiencia de usuario

Gestión de casos

Gestión de decisiones

Integración de datos

Manage Exceptions

Situational Layer Cake

Móvil

Next Best Action

Seguridad

Servicios de nube

Role

Business Architect

Customer Service Developer

System Architect

Pega Process AI Essentials

Misión

Pega Process AI Essentials

3 Módulos

2 Retos

1 h 15 minutos

Pega Platform 8.8 Pega Platform 8.7 Pega Platform 8.6
Visible to: All users
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Pega Voice AI

Misión

Pega Voice AI

8 Módulos

2 horas 50 minutos

Pega Customer Service 8.7
Visible to: All users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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