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Pega Constellation Design System
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1 h 15 minutos
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
2 horas 50 minutos
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for data scientists who manage...
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
1 h 35 minutos
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
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