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Pega Constellation Design System
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2 horas 25 minutos
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
3 horas 20 minutos
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
1 h 35 minutos
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
1 h 45 minutos
Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for data scientists who manage...
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
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