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Pipeline templates

  • Módulo

    Pipeline templates

    6 Temas

    41 minutos

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Predicting fraud

  • Módulo

    Predicting fraud

    1 Tema

    15 minutos

    Visible to: All users
  • Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

Quality visualization for a Pega Platform application

  • Módulo

    Quality visualization for a Pega Platform application

    3 Temas

    25 minutos

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Routing Assignments to users

Script adherence

  • Módulo

    Script adherence

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Sending emails during Case processing

Skipping a Process or a Stage

Suggested cases

  • Módulo

    Suggested cases

    3 Temas

    25 minutos

    Visible to: All users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Módulo

    Suggested knowledge articles

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Testing practices for Pega applications

  • Módulo

    Testing practices for Pega applications

    4 Temas

    41 minutos

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

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