Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.