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In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...
2 hrs 45 mins
Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
6 hrs 21 mins
The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...
2 hrs 35 mins
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
2 hrs 15 mins
Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...
Pega Sales Automation™ shifts the paradigm of sales and sales coaching from reactive to proactive, and from instinct-driven to insight-driven. The...
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
1 hr 45 mins
In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...
This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
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