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Setting up Messaging AI
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Módulo
Setting up Messaging AI
5 Temas
50 minutos
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sharing of work between users in Robot Manager
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Módulo
Sharing of work between users in Robot Manager
5 Temas
30 minutos
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Simulation
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Módulo
Simulation
3 Temas
20 minutos
Pega Process Mining -
Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...
Smart Claims Engine product overview
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Módulo
Smart Claims Engine product overview
3 Temas
30 minutos
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This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...
Social metrics
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Módulo
Social metrics
1 Tema
10 minutos
Pega Process Mining -
Learn how social metrics can help you complete additional analysis of activities and resources for processes.
Solutions and projects
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Módulo
Solutions and projects
11 Temas
1 h 5 minutos
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Standard case types of Pega Government Platform
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Módulo
Standard case types of Pega Government Platform
5 Temas
35 minutos
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This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...
Storage options
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Módulo
Storage options
3 Temas
30 minutos
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Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...
Studio interoperability and asset reuse
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Módulo
Studio interoperability and asset reuse
5 Temas
45 minutos
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Learn about studio interoperability and how business and IT resources work together between Dev Studio and App Studio to maximize enterprise reuse.
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.