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Form autofill

  • Módulo

    Form autofill

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

MLOps

  • Módulo

    MLOps

    2 Temas

    25 minutos

    Pega Customer Decision Hub 8.7 Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

Next-Best-Action and customer interactions

  • Módulo

    Next-Best-Action and customer interactions

    2 Temas

    20 minutos

    Visible to all users
  • Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

    ...

Pega Low-Code App Factory introduction

  • Módulo

    Pega Low-Code App Factory introduction

    2 Temas

    22 minutos

    Pega Platform 8.4 Visible to all users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform patch releases

  • Módulo

    Pega Platform patch releases

    3 Temas

    40 minutos

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Process AI overview

  • Módulo

    Pega Process AI overview

    1 Tema

    15 minutos

    Visible to all users
  • Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...

Pega Voice AI

  • Módulo

    Pega Voice AI

    2 Temas

    25 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Predicting case completion

  • Módulo

    Predicting case completion

    1 Tema

    15 minutos

    Visible to all users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

  • Módulo

    Predicting fraud

    1 Tema

    15 minutos

    Visible to all users
  • Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

Script adherence

  • Módulo

    Script adherence

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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