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Application Development
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Module
Application Development
4 Temas
40 minutos
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Configuring business conditions
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Module
Configuring business conditions
2 Temas
20 minutos
Pega Customer Service 8.7 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a new Cosmos application
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Module
Creating a new Cosmos application
2 Temas
30 minutos
Pega Platform 8.4 -
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Email bot cases and responses
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Module
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.7 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
5 Temas
55 minutos
Pega Platform 8.7 -
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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Module
Intelligent routing
4 Temas
1 h
Pega Platform 8.7 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Low-code defined
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Module
Low-code defined
4 Temas
45 minutos
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Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
MLOps
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Module
MLOps
2 Temas
25 minutos
Pega Customer Decision Hub 8.7 -
Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...
Next-Best-Action and customer interactions
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Module
Next-Best-Action and customer interactions
2 Temas
20 minutos
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Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.
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Pega Email Bot configuration
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Module
Pega Email Bot configuration
3 Temas
45 minutos
Pega Platform 8.7 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...