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Assessing application performance

Configuring business conditions

  • Reto

    Configuring business conditions

    2 Tareas

    5 minutos

    Pega Customer Service 8.7 Visible to all users
  • U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

Configuring intelligent routing

  • Reto

    Configuring intelligent routing

    2 Tareas

    10 minutos

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Reto

    Configuring the Email Manager portal

    2 Tareas

    15 minutos

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case from an email

Creating a Pega Email Bot

  • Reto

    Creating a Pega Email Bot

    2 Tareas

    15 minutos

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Creating an email account

  • Reto

    Creating an email account

    1 Tarea

    10 minutos

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Reviewing log files

Routing email based on content

Suggesting a reply based on email content

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