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Cross-Sell on the Web Extended

Deployment Manager for 1:1 Customer Engagement

  • Misión

    Deployment Manager for 1:1 Customer Engagement

    5 Módulos

    5 Retos

    4 horas 35 minutos

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Preparation for 1:1 Customer Engagement Implementation

  • Misión

    Preparation for 1:1 Customer Engagement Implementation

    3 Módulos

    11 Retos

    7 horas

    Visible to: All users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Building the customer analytical data model

  • Módulo

    Building the customer analytical data model

    9 Temas

    1 h 55 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Módulo

    Building the Customer Insights Cache

    9 Temas

    1 h 45 minutos

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

  • Módulo

    Preparing Customer Decision Hub for development

    3 Temas

    40 minutos

    Visible to: All users
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

  • Reto

    Adding a new property to an existing entity

    4 Tareas

    20 minutos

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Adding clickstream data to a customer profile

  • Reto

    Adding clickstream data to a customer profile

    6 Tareas

    30 minutos

    Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...

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