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3 horas 54 minutos
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
1 h 15 minutos
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
1 h 25 minutos
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
1 h 20 minutos
Pega PlatformTM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
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