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Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
Pega Customer Service 8.7 -
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Creating a custom business report
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Reto
Creating a custom business report
3 Tareas
15 minutos
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Creating reports that combine data from multiple classes
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Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Customizing a dashboard
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Reto
Customizing a dashboard
2 Tareas
30 minutos
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...