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Case Management Intermediate

Assessing application performance

Configuring cascading approvals with an authority matrix

Configuring case locking

  • Challenge

    Configuring case locking

    1 Tarea

    10 minutos

    Visible to all users
  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Configuring flow action pre- and post-processing

Configuring new case creation

  • Challenge

    Configuring new case creation

    2 Tareas

    10 minutos

    Pega Platform 8.5 Visible to all users
  • The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

Configuring parallel processing

Configuring the view of a case

  • Challenge

    Configuring the view of a case

    4 Tareas

    45 minutos

    Pega Platform 8.5 Visible to all users
  • Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

    Using App...

Creating a custom case utility widget

  • Challenge

    Creating a custom case utility widget

    4 Tareas

    25 minutos

    Pega Platform 8.5 Visible to all users
  • The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

Creating a new service request

  • Challenge

    Creating a new service request

    6 Tareas

    10 minutos

    Visible to all users
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

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