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Case Management Intermediate
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Mission
Case Management Intermediate
5 Módulos
5 Retos
5 horas 20 minutos
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Continue learning about case management using Pega Platform™.
Assessing application performance
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Challenge
Assessing application performance
2 Tareas
10 minutos
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
2 Tareas
10 minutos
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring case locking
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Challenge
Configuring case locking
1 Tarea
10 minutos
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring flow action pre- and post-processing
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Challenge
Configuring flow action pre- and post-processing
2 Tareas
20 minutos
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Configuring new case creation
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Challenge
Configuring new case creation
2 Tareas
10 minutos
Pega Platform 8.5 -
The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Tareas
20 minutos
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
Configuring the view of a case
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Challenge
Configuring the view of a case
4 Tareas
45 minutos
Pega Platform 8.5 -
Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly.
Using App...
Creating a custom case utility widget
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Challenge
Creating a custom case utility widget
4 Tareas
25 minutos
Pega Platform 8.5 -
The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...
Creating a new service request
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Challenge
Creating a new service request
6 Tareas
10 minutos
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...