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Design reports to analyze case data and provide insight into processes and workflows.
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
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