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Application Development

Configuring common phrases for agents

  • Módulo

    Configuring common phrases for agents

    1 Tema

    10 minutos

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Módulo

    Configuring customer verification

    2 Temas

    20 minutos

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Creating a new Cosmos application

  • Módulo

    Creating a new Cosmos application

    2 Temas

    30 minutos

    Pega Platform 8.4 Visible to all users
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Creating a rule

Creating and managing teams of users

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Debugging application errors

Dev Studio overview

Guiding a customer service agent with dialogs

  • Módulo

    Guiding a customer service agent with dialogs

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

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