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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Misión

    Pega Customer Service Case Management Edition

    2 Módulos

    3 Retos

    1 h 30 minutos

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Approving cases with an authority matrix

  • Módulo

    Approving cases with an authority matrix

    2 Temas

    25 minutos

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Circumstancing

  • Módulo

    Circumstancing

    4 Temas

    55 minutos

    Pega Platform 8.2 Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Configuring cascading approvals with an authority matrix

Creating a Pega Platform application

Debugging and performance

  • Módulo

    Debugging and performance

    11 Temas

    3 horas

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Debugging system performance

Decision tables and trees

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