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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Misión

    Pega Customer Service Case Management Edition

    2 Módulos

    3 Retos

    1 h 30 minutos

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Robotic Solution Development for Citrix

  • Misión

    Robotic Solution Development for Citrix

    3 Módulos

    3 Retos

    3 horas 35 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Extending Service-Level Agreement configurations

Auto-balancing in Pega Robot Manager

  • Módulo

    Auto-balancing in Pega Robot Manager

    5 Temas

    30 minutos

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Citrix robotic project design

  • Módulo

    Citrix robotic project design

    1 Tema

    25 minutos

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Decision tables and trees

Deployment Manager

  • Módulo

    Deployment Manager

    4 Temas

    38 minutos

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Flow Action processing

Managing concurrent Case access

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