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Looking for instructor-led training?
2 horas 35 minutos
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 horas 35 minutos
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
1 h 20 minutos
Pega PlatformTM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
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