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Predicting missing the Service-Level Agreement

  • Módulo

    Predicting missing the Service-Level Agreement

    1 Tema

    10 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Quality visualization for a Pega Platform application

  • Módulo

    Quality visualization for a Pega Platform application

    3 Temas

    25 minutos

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Testing practices for Pega applications

  • Módulo

    Testing practices for Pega applications

    4 Temas

    41 minutos

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Testing your application

The Deployment Manager pipeline

  • Módulo

    The Deployment Manager pipeline

    5 Temas

    38 minutos

    Visible to: All users
  • This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Working with a deployment pipeline

  • Módulo

    Working with a deployment pipeline

    6 Temas

    39 minutos

    Visible to: All users
  • In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

Working with the Merge pipeline

  • Módulo

    Working with the Merge pipeline

    5 Temas

    34 minutos

    All Products Visible to: All users
  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Configuring and managing a deployment pipeline

  • Reto

    Configuring and managing a deployment pipeline

    8 Tareas

    15 minutos

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Creating a case completion prediction

  • Reto

    Creating a case completion prediction

    3 Tareas

    15 minutos

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

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