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Architecture and design during the Prepare phase

  • Módulo

    Architecture and design during the Prepare phase

    6 Temas

    1 h 30 minutos

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Best practices for keeping your Pega applications running smoothly

  • Módulo

    Best practices for keeping your Pega applications running smoothly

    3 Temas

    25 minutos

    Visible to all users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

CloudK Infrastructure overview

  • Módulo

    CloudK Infrastructure overview

    5 Temas

    35 minutos

    Visible to all users
  • The CloudK Infrastructure Service is Pega's next-generation cloud infrastructure that supports the as-a-Service architecture.

    This module...

Configuring common phrases for agents

  • Módulo

    Configuring common phrases for agents

    1 Tema

    10 minutos

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Módulo

    Configuring customer verification

    2 Temas

    20 minutos

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Defining a customer Microjourney

Guiding a customer service agent with dialogs

  • Módulo

    Guiding a customer service agent with dialogs

    2 Temas

    15 minutos

    Pega Customer Service 8.8 Visible to all users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Low code during the Build phase

  • Módulo

    Low code during the Build phase

    5 Temas

    55 minutos

    Visible to all users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Pega Express CDH Delivery

  • Módulo

    Pega Express CDH Delivery

    1 Tema

    20 minutos

    Pega Customer Decision Hub 8.5 Visible to all users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

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