Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...

Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...

To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...

This module describes the public sector-specific data model and entities with which Pega Government Platform equips you. The module also details...

Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...