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Arbitrating between actions

Arbitration fundamentals

  • Módulo

    Arbitration fundamentals

    2 Temas

    30 minutos

    Visible to: All users
  • After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...

Architecture and design during the Prepare phase

  • Módulo

    Architecture and design during the Prepare phase

    6 Temas

    1 h 30 minutos

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • Módulo

    Authenticating customers using Digital Messaging

    2 Temas

    20 minutos

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Automating workflow decisions

Automation package Deployment

Automation shapes in the Case Life Cycle

Automation techniques

Automation techniques and best practices

  • Módulo

    Automation techniques and best practices

    9 Temas

    1 h 15 minutos

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

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