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Application quality practices
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Módulo
Application quality practices
5 Temas
40Â minutos
All Products -
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Application security
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Módulo
Application security
2 Temas
30Â minutos
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Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platformâ„¢.
Applying the advanced features of test automation
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Módulo
Applying the advanced features of test automation
4 Temas
25Â minutos
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Approvals and SLAs
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Módulo
Approvals and SLAs
3 Temas
35Â minutos
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving and publishing Pega Knowledge content
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Módulo
Approving and publishing Pega Knowledge content
2 Temas
15Â minutos
Pega Customer Service 8.7 -
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Arbitrating between actions
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Módulo
Arbitrating between actions
2 Temas
25Â minutos
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Módulo
Arbitration fundamentals
2 Temas
30Â minutos
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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Módulo
Architecture and design during the Prepare phase
6 Temas
1 h 30Â minutos
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Assigning and completing work for Business Architects
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Módulo
Assigning and completing work for Business Architects
4 Temas
1 h
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As a Pega Business Architect, understanding the Pega Platformâ„¢ features that transform workflows by automating the process of assigning and completing...
Authenticating customers using Digital Messaging
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Módulo
Authenticating customers using Digital Messaging
2 Temas
20Â minutos
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Serviceâ„¢ authenticates...