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Application quality practices

  • Módulo

    Application quality practices

    5 Temas

    40 minutos

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Application security

Applying the advanced features of test automation

  • Módulo

    Applying the advanced features of test automation

    4 Temas

    25 minutos

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Approvals and SLAs

Approving and publishing Pega Knowledge content

  • Módulo

    Approving and publishing Pega Knowledge content

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

Arbitrating between actions

Arbitration fundamentals

  • Módulo

    Arbitration fundamentals

    2 Temas

    30 minutos

    Visible to: All users
  • After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...

Architecture and design during the Prepare phase

  • Módulo

    Architecture and design during the Prepare phase

    6 Temas

    1 h 30 minutos

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • Módulo

    Authenticating customers using Digital Messaging

    2 Temas

    20 minutos

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Serviceâ„¢ authenticates...

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