Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...