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Application migration

Application Rulesets

Application versioning

Mobile apps for Pega applications

Auto-balancing in Pega Robot Manager

  • Módulo

    Auto-balancing in Pega Robot Manager

    5 Temas

    30 minutos

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Background processing

Building the customer analytical data model

  • Módulo

    Building the customer analytical data model

    9 Temas

    1 h 55 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Módulo

    Building the Customer Insights Cache

    9 Temas

    1 h 45 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Business administration

  • Módulo

    Business administration

    7 Temas

    45 minutos

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

Call transfers

  • Módulo

    Call transfers

    2 Temas

    15 minutos

    Visible to: All users
  • Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

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