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Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Working in the Patient 360 profile

  • Módulo

    Working in the Patient 360 profile

    8 Temas

    1 h 35 minutos

    Pega Care Management 8.7 Visible to: All users
  • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

Adding a duplicate Case search for BAs

Adding a duplicate Case Type search

Adding optional Actions to a workflow

Adding optional actions to a workflow for BAs

Attaching PDF files to a case

Approving work for BAs

Approving work

Routing work to users

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