Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Industry

Role

Documentary Requirements Management

  • Módulo

    Documentary Requirements Management

    5 Temas

    55 minutos

    Pega Client Lifecycle Management for Financial Services 8.7 Visible to: All users
  • Financial institutions are legally obligated to understand with who they are engaging in business, as well as the risks. Documentary Requirements...

Identifying duplicate Cases

Sending emails during Case processing

eBusiness Services

  • Módulo

    eBusiness Services

    4 Temas

    40 minutos

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Pega Express introduction

The value of Pega applications

Email bot cases and responses

  • Módulo

    Email bot cases and responses

    2 Temas

    25 minutos

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Módulo

    Email Manager portal

    6 Temas

    55 minutos

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Enabling AI in the NBA framework

  • Módulo

    Enabling AI in the NBA framework

    3 Temas

    30 minutos

    Visible to: All users
  • Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...

One-to-one customer engagement

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice