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Documentary Requirements Management
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Módulo
Documentary Requirements Management
5 Temas
55 minutos
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obligated to understand with who they are engaging in business, as well as the risks. Documentary Requirements...
Identifying duplicate Cases
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Módulo
Identifying duplicate Cases
1 Tema
10 minutos
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
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Módulo
Sending emails during Case processing
1 Tema
15 minutos
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
eBusiness Services
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Módulo
eBusiness Services
4 Temas
40 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Pega Express introduction
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Módulo
Pega Express introduction
3 Temas
20 minutos
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
The value of Pega applications
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Módulo
The value of Pega applications
2 Temas
15 minutos
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Módulo
Email Manager portal
6 Temas
55 minutos
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enabling AI in the NBA framework
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Módulo
Enabling AI in the NBA framework
3 Temas
30 minutos
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Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...
One-to-one customer engagement
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Módulo
One-to-one customer engagement
3 Temas
25 minutos
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...