Learn how to perform analysis from the perspective of traces. Pega Process Mining provides an overview of all traces in a process and includes visuals...

Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Explore how you can configure Views to create the user interface in a Constellation application. 

Learn about the changes to the questionnaire for the UK Anti-Money Laundering (AML) regulation in Pega Client Lifecycle Management and Know Your...

The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...

Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...

A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...

Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...