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Standard case types of Pega Government Platform
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Módulo
Standard case types of Pega Government Platform
5 Temas
35 minutos
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This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...
Storage options
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Módulo
Storage options
3 Temas
30 minutos
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Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...
Studio interoperability and asset reuse
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Módulo
Studio interoperability and asset reuse
5 Temas
45 minutos
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Learn about studio interoperability and how business and IT resources work together between Dev Studio and App Studio to maximize enterprise reuse.
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Módulo
Suggested knowledge articles
3 Temas
20 minutos
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Suggesting tasks to agents
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Módulo
Suggesting tasks to agents
2 Temas
30 minutos
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Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
System administration
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Módulo
System administration
4 Temas
28 minutos
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
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Módulo
Telephony controls
2 Temas
20 minutos
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Unit-Test-Regeln
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Módulo
Unit-Test-Regeln
4 Temas
1 h 5 minutos
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Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.
Testing engagement policy conditions using audience simulation
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Módulo
Testing engagement policy conditions using audience simulation
2 Temas
25 minutos
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Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers.