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Certification Exam

Pega Certified Decisioning Consultant

60 Questions

1 hr 30 mins

Passing Score: 70%

Beginner

The Pega Certified Decisioning Consultant (PCDC) Version 8 certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, and Predictive Analytics.

The PCDC Version 8 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many answers are needed.

IMPORTANT NOTE: If you are interested in taking the PCDC Version 8 exam, please complete the Decisioning Consultant course in the previous Pega Academy application.  If you are interested in taking the new PCDC Version 8.4 exam, view the PCDC Version 8.4 exam blueprint.

Exam Code: PEGAPCDC80V1_2019

Language: English

Retirement Date: August 31, 2020

 

Exam topics (% of exam)

Next-Best-Action Concepts (8%)
Customer Decision Hub overview
Optimizing customer value in the contact center
Next-Best-Action Designer (15%)
Defining and managing propositions
Authoring Next-Best-Action decisions
Configuring Next-Best-Action designer for real-life scenarios
Decision Strategies (47%)
Using propositions in a decision strategy canvas
Calculating dynamic prices
Selecting the most profitable proposition
Selecting the target audience
Defining proposition eligibility rules
Learning from historical interactions
Using aggregated data to select the best offer
Designing decision strategies for real-life scenarios
Testing strategies en masse with simulations
Understanding decision strategy execution
Arbitrating between propositions
Evaluating customer credit score
Avoiding redundant product offerings
AI Powered 1-to-1 Customer Engagement (30%)
Predicting customer behavior
Using third party predictive models
Predicting customer behavior using real-time data
Utilizing text analytics to improve business performance

Before you begin…

The Pega Certified Decisioning Consultant exam is proctored by Pearson VUE.
Users must create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site.
There are two exam delivery options:

  • Take an exam at a test center, or
  • Take an exam via Online Proctored delivery
    (e.g., in a quiet, uninterrupted room in your home or office, proctored via webcam).

Create Pearson VUE Account Register for Exam

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