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Assessing application performance
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Défi
Assessing application performance
2 Tâches
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Creating a custom business report
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Défi
Creating a custom business report
4 Tâches
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Configuring application rulesets
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Défi
Configuring application rulesets
1 Tâche
20 mins
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The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Configuring a dashboard
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Défi
Configuring a dashboard
2 Tâches
30 mins
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Creating reports that combine data from multiple classes
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Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Creating an Insight
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Défi
Creating an Insight
2 Tâches
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Exporting an application
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Défi
Exporting an application
2 Tâches
30 mins
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Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Merging a development branch
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Défi
Merging a development branch
4 Tâches
30 mins
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The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...
Skimming a ruleset
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Défi
Skimming a ruleset
3 Tâches
10 mins
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Your manager requests that you configure the filing status field in the Payroll Setup case type as a radio selection with Single and Married options...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...