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Updating assignment routing
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Défi
Updating assignment routing
2 Tâches
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
Adding a duplicate case type search
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Défi
Adding a duplicate case type search
3 Tâches
10 mins
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding optional actions to a workflow
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Défi
Adding optional actions to a workflow
1 Tâche
5 mins
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Attaching PDF files to a case
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Défi
Attaching PDF files to a case
2 Tâches
10 mins
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Overriding case urgency
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Défi
Overriding case urgency
1 Tâche
10 mins
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Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Testing your application
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Défi
Testing your application
4 Tâches
40 mins
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For an Assistance Request case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Enforcing service-level agreements
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Défi
Enforcing service-level agreements
1 Tâche
10 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Approving work
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Défi
Approving work
1 Tâche
5 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Routing work to users
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Défi
Routing work to users
2 Tâches
10 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Assessing application performance
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Défi
Assessing application performance
2 Tâches
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...