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Looking for instructor-led training?
1h 15 mins
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
1h 25 mins
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
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