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Pega GenAI in Pega Customer Service
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Module
Pega GenAI in Pega Customer Service
3 Rubriques
20 mins
Pega Customer Service '23 -
Learn how to make use of Pega GenAI™ features that can aid CSRs in creating automated interaction summaries, and CSR managers in creating Insights in...
Pega GenAI in Pega Platform
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Module
Pega GenAI in Pega Platform
4 Rubriques
35 mins
Pega Platform '23 -
Learn how to apply Pega GenAI™ features to generate Case Types, Data Models, sample data, and Personas to accelerate the application development...
Pega GenAI in Pega Sales Automation
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Module
Pega GenAI in Pega Sales Automation
2 Rubriques
15 mins
Pega Sales Automation '23 -
Learn how to use the Pega GenAI™ suggested email replies feature that helps you generate contextually relevant email responses and the add-ins that...
Pega Government Platform overview
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Module
Pega Government Platform overview
3 Rubriques
31 mins
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Learn about the features of Pega Government Platform™. Discover the numerous features that help accelerate the development and implementation of...
Pega Knowledge authoring
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Module
Pega Knowledge authoring
3 Rubriques
30 mins
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge overview
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Module
Pega Knowledge overview
4 Rubriques
35 mins
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Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.
Pega Low-Code App Factory introduction
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Module
Pega Low-Code App Factory introduction
2 Rubriques
22 mins
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega NLP overview
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Module
Pega NLP overview
2 Rubriques
15 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Pega natural language processing (NLP) in a decision management...
Pega Platform for the enterprise
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Module
Pega Platform for the enterprise
7 Rubriques
2 heures 20 mins
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Pega enterprise-grade software is designed to transform the way organizations do business and the way they serve customers. A Pega Platform™...
Pega Platform resources
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Module
Pega Platform resources
1 Rubrique
10 mins
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Expand your knowledge of Pega Platform using resources available through Pega Academy and Pega Community.
In this module, you will learn how to...