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Looking for instructor-led training?
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
1h 15 mins
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
1h 25 mins
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
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