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Exploring application data with Insights

Customizing a dashboard

Gaining insight into business efficiency

Monitoring your contact center with reports

  • Module

    Monitoring your contact center with reports

    2 Rubriques

    15 mins

    Visible to all users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform patch releases

  • Module

    Pega Platform patch releases

    3 Rubriques

    40 mins

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Creating a custom business report

Customizing a dashboard

Leveraging reports in the contact center

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