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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Design reports to analyze case data and provide insight into processes and workflows.
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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