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Design reports to analyze case data and provide insight into processes and workflows.
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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